Refund Policy

Payments are processed by Stripe. Prices are in US dollars. Approved refunds go back to the payment method you used.

1. What we refund

• You can ask for a refund within 7 days of a payment.
• Credits you have already used are not refunded. Within those 7 days we refund a credit you haven't used, and it is removed from your account.
• If you were charged twice for the same purchase, or you paid and the credits never reached your account, we refund the payment in full.
• A pet that fails, or one refused by a safety check, never costs a credit: the credit comes back automatically, so there is nothing to refund. The same goes for an unlocked pet whose blinking and petted faces can't be made: the credit comes back, and the pet stays unlocked with the parts it has.

2. How to ask for a refund

• Email support@clicky.pet with “Refund” in the subject line and the email address you paid with. A person replies, usually within one business day.
• Card refunds are handled by your bank and usually arrive within 5 to 10 business days.

3. Receipts

Stripe emails a receipt after every payment. On your bank statement the charge appears as CLICKY PET.

4. Chargebacks

If something is wrong with a charge, please email us before disputing it with your bank; we can usually fix it faster. If a payment is disputed, the credits left from that purchase are removed.

5. Contact

Questions about a payment or a refund: support@clicky.pet. See also the Terms, section 5.